Thomas Moxham's Resume
Resume

Resume

THOMAS
MOXHAM
Product design and strategic implementation
Summary
Platform Manager with experience delivering high-impact enterprise projects end-to-end. Able to translate complex business needs into clear product direction, intuitive user experiences, and technically sound architectures that align design vision, user outcomes, and engineering strategy.
Skills
Project leadership
Product design
Figma prototyping
Creative innovation
Stakeholder Management
Html5/Modern CSS
Strategic roadmap
Qualifications
Experienced leader of high-stakes enterprise initiatives and driving cross-functional teams from conception to delivery.
Skilled at aligning stakeholders around product vision and ensuring clarity in direction.
Able to bridge business goals, design vision and technical engineering execution into actionable product decisions.
Expert in UI/UX, focusing on user-centered solutions with minimal technical complexity.
Technically fluent in frontend architectures, enabling productive collaboration and informed implementation guidance.
Adept at diagnosing structural inefficiencies in products and roadmaps to drive simplification and strategic clarity.
Work Experience
2010 – current
Verizon
Engineer III Consultant
2023 – current, Verizon Employee Engagement Systems
Project coordination / Strategic budgeting / Requirements engineering
Experienced in project/platform management. Balance multiple projects in an Agile environment. Develop user stories, UI/UX design, acceptance criteria, and test scripts from business requirements.
End-to-end project leadership: Direct cross-functional teams through complex Agile rollouts, most recently delivering the 60k-employee cross-sell referral reporting platform. Consolidated requirements into a unified architecture to avoid a costly multi-phase deployment, while guiding UI/UX and backend delivery and resolving upstream data issues to ensure accuracy.
AI sentiment integration: Integrated AI-driven live feedback product into call monitoring application. Designed updated interface, worked closely with implementation team, including designing requirements and code contributions to resolve key issues.
Platform portfolio management: Actively oversee project roadmap and optimize team coordination efforts for over 20 ongoing projects, enhancing workflow efficiency and ensuring projects align with strategic objectives.
Budget management: Actively manage and analyze a $2M+ budget portfolio; including working closely with project owners to ensure timely completion of benefit analysis and business cases, then advocate cross-departmentally for funding priority initiatives.
Engineer III Specialist
2021 – 2023, Verizon Employee Engagement Systems
Technical alignment / User interface design / UX strategy
Provided strategic direction for high-value projects, creating wireframes, mock-ups, and prototypes that drove substantial ROIs. Aligned business requirements with technical specifications using strong front-end development skills (HTML/CSS/JavaScript). Managed graphic asset development to enhance user interfaces and meet project requirements.
AI coaching feature UX delivery: Partnered with the AI Coaching team to define feature requirements and deliver UX for multiple AI-driven touchpoints, including the homepage widget, dashboard modal, nudge interactions, and alert notifications.
Live monitoring UX Enhancement and Delivery: Directed UX improvements for the live-status and call-monitoring platform, aligning requirements with engineering and delivering production-ready designs to accelerate implementation.
Asset rollout management: Managed design, refinement, and company-wide rollout of the platform’s core icon library, aligning stakeholders and delivery teams to ensure consistent implementation across all retail systems.
Technical Analyst
2019 – 2021, Verizon Employee Engagement Systems
Consumer marketing / Graphic design / Event coordination
Focused on ensuring successful system releases by coordinating testing, resolving issues, and driving user-readiness. Improved communication and rollout processes for product updates, including targeted alerts, launch support, and adoption training across key user groups.
System reliability and release validation: Not only drove UAT but worked directly with development teams on root-cause analysis, resolving defects and contributing hands-on when needed to ensure high-quality releases and improved system performance.
User onboarding and rollout : Delivered targeted enablement for system releases, creating concise training and documentation that ensured smooth rollout, clear workflows, and fast user adoption.
Senior Analyst
2017, Verizon Marketing
Consumer marketing / Graphic design / Event coordination / Project management
Project manager supporting enterprise marketing initiatives, coordinating cross-functional campaigns from planning through execution. Ensured alignment with strategic priorities, brand standards, and timeline/budget expectations to drive measurable engagement outcomes.
Solutions Specialist
2014 – 2019, District LA01
Sales / Web design / Technical projects
Disciplined sales leader with strong technical skills. Demonstrated ability to quickly master systems, improve workflows, and lead projects to solve business challenges.
Customer Pro
2010 – 2014, Irvine Call Center
Technical support / Graphic design / Project leadership
Experienced call center representative with proven ability to lead projects and work collaboratively in fast-paced environments.
2009 – 2015
Independent design/development, Digital Designer and Programmer
(tmoxham.com/portfolio)
Web & app development / UI/UX design / Visual strategy
Developed user-centric, responsive web and mobile applications, managing the full project lifecycle from concept to execution. Delivered high-quality graphic designs across various projects.
Web application development: Developed a calculator-based web application for tracking scores when playing the board game Ticket to Ride. Used HTML5 with CSS3, plus JavaScript with jQuery library with a mobile friendly responsive user interface.
Samples:
Live website [1]
Android development: Engineered Text-O-Clock, a custom smartwatch face app built in Java, with full palette of customization options accessible from both phone and watch.
Samples:
Wireframe [2]; Marketing [3]; Screenshot [4]
2006 – 2010
Access Support Network of San Luis Obispo, LGBT Youth Education Coordinator
Project leadership / Volunteer coordination / Brand identity design / Frontend web design
Highly versatile, adaptable leader juggling a range of education, advocacy, marketing and outreach projects. Managed diverse stakeholders with conflicting goals and ideas. Developed and executed on strategic vision by engaging with members, donors and community leaders.
Education
Ongoing
Professional development
University of Maryland: Online courses in Android/Java programming
Massachusetts Institute of Technology: Online course in Python programming
Academy of Art University: Master’s-level courses in graphic design, typography and layout
2006 – 2009
California Polytechnic State University, San Luis Obispo, Calif.
B.S. Industrial Technology (Business and Industrial Engineering hybrid major)